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PRODUCTION STATUS
Updates on RAMA WORKS® Projects
I hope we all enter the New Year with lots of love and positivity! Thank you to our loyal customers for your patience and understanding; we know it's been a rough year with many expectations that we did not meet. Reflecting on this past year, we had learnt a lot and strayed from our core values from when I started this business; to listen, respond and be more transparent with our customers. The manufacturing, shipping, and world atmosphere have significantly transformed, and we are working hard to adapt to the new normal. Moving into the New Year, we expect to clear our backlog within the First Quarter, which frees up our production queues.
We look forward to the New Year and bringing back the fun and playfulness in what we do!
We're excited to deliver the products you've been looking forward to most and show off some of the great new stuff we've got in the works.
STATUS: In-stock ✅
2 Dec 2022
We came to the consensus with Gateron that they would have to remake the entire batch due to the prevalence of inconsistencies (lube quantity / downstroke sensation / sound profile) in the switches. Gateron has informed us that the replacements should be completed by 20 Dec 2022, at which point they will be shipped to RAMA WORKS.
The company prides itself on designing and engineering exceptional products. As we hold ourselves to the highest QC benchmarks, we will not allow these defective units to enter the market. We unreservedly apologise for the inconvenience caused to our customers and vendor partners.
22 Dec 2022
Gateron, the switch manufacturer, is currently running at a reduced production capacity. They have shipped the initial batch (of replacement units) for quality control checking. However, at this stage, we are still expecting to receive the remaining units early next year once we sign off on the QC batch. The flawed batch of switches is returning to Gateron from ourselves and distributors.
5 Jan 2023
The initial batch of DUCK switches has passed our QC which we have begun to ship out. The remaining batch is expected to arrive at our warehouse for fulfilment in mid-January.
13 Jan 2023
The remaining batch has now arrived at our warehouse and after inspecting them and ensuring they are up to our QC standards, our team will now be fulfilling and dispatching orders.
The DUCK Switches are expected to complete production by the end of September, where it will then proceed to fulfilment.
September 5: First batch is inbound to warehouse.
September 13: First batch of DUCK Switches has been shipped to customers!
September 28: The 2nd out of the 3 batches is expected to arrive Early-Mid October - will update when the batch has been shipped! (Expected to ship October 1st)
September 30: DHL has picked up the second batch - currently inbound by air to our Melbourne warehouse for packing and shipping.
October 7: Batch 2 of 3 has arrived to our warehouse for packing and shipping! Please be patient as the orders are individually packed before shipment.
October 13: Batch 3 QC sample has shipped for QA before the final batch of switches are sent. The remainder of Express + Australian orders of 70/90 packs are on track to ship out by Monday the 17th.
October 18: DHL Express + Australian orders have all shipped (if order is all in-stock items) ✅
October 31: All of Batch 2 has shipped ✅
November 15: Batch 3 (final batch) has been completed and is inbound to our Australian warehouse!
23 Nov 2022
Batch 3 of DUCK switches arrived at the RW warehouse. During the preliminary assessment, we found that the switches were noticeably different to the previous batches. Our QC team immediately collated a randomised sample and disassembled these to investigate the root cause of the issue.
We discovered that there were significant discrepancies in the lubing of the switches. As the issue was caught quite early on, there were no defective products shipped to end consumers.
25 Nov 2022
Gateron conducted an internal review as per our request. It was found that the issue was due to a blockage by grease sediment in the automated lubing machine. While this issue was discovered during production, the machine operator failed to quarantine all of the affected units resulting in an outflow of defective units.
Measures were implemented to prevent the above from occurring again and manufacturing of replacement units began immediately.
STATUS: Arrived! Packing 🟡
January 27th 2023: Good news everyone! The THERMAL and THERMAL+ units have finally arrived. We appreciate your patience as we work to go through the units and ship them out in batches. If your shipping address needs to be updated, please reply to your order confirmation email. Thank you! 🤍
THERMAL build guide:
https://ramaworks.store/pages/thermal-build-guide
https://ramaworks.store/pages/thermal-plus-build-guide
STATUS: In Production 🟡
The latest samples of the THERMAL SEQ2 keycaps arrived in our warehouse around mid-June. They did not pass our internal QC, with minor defects clearly visible on the majority of the keycaps. We have opted to send back the keycaps for repair.
STATUS: Refinement ⚙
Upon inspection, our team found the finish quality of the PENS unsatisfactory, and as such, they did not pass our internal QC. They were sent around mid-August back to our manufacturer for refinishing.
22nd December: When we received the PENS in August, our team decided we were not happy with the finish, and, ultimately, they did not pass our internal quality check. They were returned to our manufacturer to be reworked and are nearing completion. They are on track to ship to us before the Chinese New Year. At our core - we want to provide our customers with the expected quality for all our products.
STATUS: Moulding Complete 🏭
STATUS: Moulding Complete 🏭
November 25 2022: Moulded KAMO with packaging enroute to our warehouse for check-off before production to start.
December 5 2022: We've adjusted the blister packaging from the above to be one piece - this allows KAMO to be seen unrestricted when viewed through the window on the packaging. ✨
January 3 2023: All units are expected to be completed by Mid-March 2023 (CNY break from 11th Jan to 29th Jan). Extras are available until sold-out.
More can be seen here: https://rama.works/blog/2022/11/24/caps-and-more
STATUS: In Production 🟡
22nd December: The KARA enclosures are finished. Our manufacturer is working on the backlog and doing their best to get everything made and shipped. We are aiming for the KARA orders to begin fulfilment once we receive the PCBs, as there will be a 3-4 week shutdown with our manufacturers due to the Chinese New Year.
STATUS: In Production 🟡
CAPS Sample 10
Top of "E" not straight
We are refining the moulding for these with our manufacturer partners to ensure we can omit these outlined issues.
Colour samples for the CAPS are now en route and we will post with respective updates when they arrive.
LATEST SET IMAGES CAN BE FOUND THROUGH OUR BLOG HERE: https://rama.works/blog/category/KEYCAPS
STATUS: In Production 🟡
We are finally at the stage where we have started running the colour samples, check them out here: rama.works/blog
We will soon have a tentative date to provide for production to finish.
Here is a photograph of the production sample of the CASE (and TUBS) that has arrived.
STATUS: In Production 🟡
The M60-B, M65-C & U80-B are all in the production queue. We have received updated samples of the newly released colorways to check for colour accuracy and ensure the quality of the finish is perfect.
A peelable film has also been added to the mirror-finishes which provides surface protection until product delivery.
STATUS: In Production 🟡
The latest packaging samples have arrived which we are now happy with (just a few minor adjustments) - and moving the packaging into production.
December 5: Production of the bases is nearing completion - we've added enamel fill to the inside of the feet cutouts so that the adhesive can't be seen.
December 22nd: The bases for the CHESS sets are all nearing completion, and we added some final touches to polish the design. The chess pieces are also in die-cast moulding, and at this stage, we're looking to have them completed in Q1 2023.
STATUS: Fulfilment Pending 🟢
We have finished shipping the Metropolis M6-C units to our vendor partners. The Hazakura and Dualshot M6 enclosures and packaging have arrived at our Melbourne Warehouse. We have the GRID caps ready for the HAZAKURA units, which we hope to pack quickly within the new year - we are just awaiting the GRID caps for the Dualshot units. We will begin shipping the Hazakura edition in January to our distribution partners.
December 16th:
M6-C Dualshot & Hazakura have arrived - associated Hardware kits have been packed - awaiting GRID caps (expected to arrive on the 22nd)
STATUS: Production Ready 🌱
We have begun prototyping and testing the XO Planter and do want to make this product a reality. We cannot wait to release more details as we progress with research and development!
November: We have updated the design for the planter and it's now production-ready and will come in two sizes.
STATUS: Production Ready 🏭
STATUS: Production Ready 🏭
Now available to preorder: https://rama.link/bat
STATUS: In-Stock ✅
The first edition of the NFC cards have finished fulfilment. Version 2 are now available in-stock and shipping as placed.
STATUS: In-Stock ✅
STATUS: In-Stock ✅
October 18: All MATS orders (combined with other in-stock items) have shipped. New orders will be processed as normal.
STATUS: In-Stock 🟢
The ULTRASOFT XL Microfibre Cloths are in-stock and ready to ship!
STATUS: In-Stock ✅
- 2 September: JARS have arrived and will begin shipping!
- 9 September: All JARS orders shipped!
Orders are now available in-stock and shipping as placed.
STATUS:In-Stock 🟢
STATUS:In-Stock 🟢
Production of the GRID caps are complete and we're organising shipment from the manufacturer (31st August).
September 19: GRID Keycaps are expected to arrive at port in Melbourne end of September, where they will then be sent to our warehouse to begin fulfilment.
September 19: GRID Keycaps are expected to arrive at port in Melbourne end of September, where they will then be sent to our warehouse to begin fulfilment.
October 7: GRID Keycaps have arrived to our warehouse for packing and shipping! Please be patient as the orders are individually packed before shipment.
October 13: GRID Cap C sets have been packed and will be followed up with packing the A/B + mixed sets the week of the 17th. GRID caps will start shipping after the MATS orders have completed shipping.
October 18: GRID Caps A/B/C have started shipping!
October 24: All GRID cap orders have been shipped 💛 Extra's of sets A / B and C are now in-stock until depletion.
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