FAQ
Frequently Asked Questions
You can change your order's shipping address by logging into your RAMAWORKS account.
If you don't have an account yet but have an order placed with us you can register an account with the e-mail you placed your order with.
Once you have logged in, you can then view all your orders and click on the order that you want to make the change to. Below the order summary, you should see a 'Change Address' button. Once you've clicked on that you can then proceed to enter your new shipping address.
When finished, you will automatically receive a new order confirmation e-mail with the updated shipping address.
Please also note that changing your account's default address will not apply the change to any of your orders.
If your order has been shipped, our system will automatically provide you with a tracking number. If your order has been dispatched recently, it may take a day or two for the shipping provider to update the status of your item.
If your order appears to not have made any progress, it may have been handed off from one of our shipping providers to your country's local courier service. This often means that they will have a separate tracking number that is usually provided on the original couriers tracking page.
You can make changes to your order by contacting our support team and providing your order number. You can find our contact details here.
Our support team will review your request and provide you with the necessary information and instructions on how to proceed.
Some of our store's products are sold as pre-orders and are only available during specific timeframes.
If you have missed out on a product, we suggest following our social media accounts and subscribing to our newsletter as we will make all announcements of extras and returning products on those channels first.
If your item is in stock, please give our team 5-7 days to prepare your order for dispatch.
For all pre-orders, you may refer to our updates page for the current stage it is at within the manufacturing process.