Refund policy
HOW DO I RETURN?
- Contact our support team at support@rama.works
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE RETURNABLE?
- Within 7 days from delivery of purchase
- In unused and resellable condition
- In the original packaging with everything included intact
WHAT ITEMS ARE NON-REFUNDABLE?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
- Tips
WHAT DO I DO IF THE ITEM I RECEIVED IS DAMAGED?
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
CAN THE ITEMS BE EXCHANGED?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
WHAT ARE MY REFUND OPTIONS?
The following refund options are supported:
- Refund to the original payment method (if within 180 days of transaction date)
- Refund to store credit (if applicable)
HOW DO I SHIP THE ITEMS BACK?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.